Frequently asked Questions
GENERAL
What are your payment methods?
We currently only accept Cash on Delivery (COD) for your convenience.
Do you offer free shipping?
Currently, we are not offering free shipping. Shipping charges on all orders are claculated based on weight.
What is your return policy?
You can return or exchange unworn and unwashed items within 7 days of receiving your order. Please see our return policy page for more details.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on the courier’s website.
What if I have a question not answered here?
Please feel free to contact us via solatsyed@gmail.com or +92 311 2643132 and we’ll be happy to help!
How do I place an order?
Browse our selection, add items to your cart, and proceed to checkout. You can either create an account or checkout as a guest.
Can I modify or cancel my order once it's placed?
Unfortunately, we cannot modify or cancel orders once they have been processed. Please double-check your selections before finalizing your order.
What currency do your prices show?
Prices are displayed in the respective currency according to your region.
ORDERING
DELIVERY
How long does it take to receive my order?
Delivery typically takes 2 – 3 business days after your order is shipped. Please note that this is an estimate and may vary depending on your location.
Can I choose a specific delivery date?
Unfortunately, we are currently unable to offer specific delivery dates at this time.
What happens if I'm not home when my order arrives?
The courier will attempt to re-deliver the package on the next business day. If unsuccessful, they will leave a notification card with instructions on how to collect your order.
Can I choose a specific delivery date?
Delivery typically takes 2 – 3 business days after your order is shipped. Please note that this is an estimate and may vary depending on your location.
What sizes do you carry?
We offer a range of sizes from small to large. Please consult the size chart on each product page for specific measurements.
Do you offer plus-size clothing?
Yes, we offer plus sizes on request.
Are your products true to size?
We recommend referring to the size chart on each product page for the best fit. However, if you have any concerns, please feel free to contact us for assistance.
Do you offer any discounts or promotions?
We occasionally offer promotions and discounts, which will be announced on our website and social media channels.
PRODUCT
CASH ON DELIVERY
Do I need to have the exact amount ready?
It’s preferred to have the exact amount ready to avoid delays. However, the courier will be able to provide change for most denominations.
Is there any additional fee for Cash on Delivery?
No, there is no additional fee for choosing Cash on Delivery.